1. The writer feels that nowadays a customer is_______.

　　A. one who is well served B. unworthy of proper consideration

　　C. classified by society as inferior D. the victim of modern service

　　2. In the writer's opinion, the quality of service is changing because_______.

　　A. the customer's demands have changed

　　B. the organizations receive more consideration than the customers

　　C. the customers' needs have increased

　　D. the staff are less considerate than their employers

　　3. According to the writer, long queues at counters are caused by ____.

　　A. difficulties in recruiting staff B. inadequate staffing arrangements

　　C. staff being made lazy D. lack of co-operation between the staff

　　4. Service organizations claim that keeping the checkout counters manned would result in

　　A. a rise in the price for providing services

　　B. demands by cashiers for more money

　　C. insignificant benefits for the customers

　　D. the need to purchase expensive equipment

　　5. The disappearance of old-style hotel porters can be attributed to the fact that______.

　　A. few people are willing to do this type of work

　　B. machines are more reliable than human beings

　　C. the personal touch is less appreciated nowadays

　　D. automation has provided cheaper alternatives

　　參考答案：

　　1. D 2. B 3. B 4. A 5. D

　　Back in the old days, when I was a child, we sat around the family roundtable at dinnertime and exchanged our daily experiences. It wasn't very organized, but everyone was recognized and all the news that had to be told was told by each family member.

　　We listened to each other and the interest was not put-on; it was real. Our family was a unit and we supported each other, and nurtured each other, and liked each other, and—we were even willing to admit—we loved each other.

　　Today, the family roundtable has moved to the local fast-food restaurant and talk is not easy, much less encouraged.

　　• Grandma, who used to live upstairs, is now. the voice on long distance, and the working parent is far too beaten down each day to spend evening relaxation time listening to the sandbox experience of an eager four-year-old.

　　So family conversation is as extinct as my old toys and parental questions such as "What have you been doing, Bobby?" have been replaced by "I'm busy, go watch television. "

　　And watch TV they do; count them by the millions.

　　But it's usually not children's television that children watch. Saturday morning, the children's hour, amounts to only about 8 percent of their weekly viewing.

　　Where are they to be found? Watching adult television, of course, from the Match Game in the morning, to the afternoon at General Hospital, from the muggings and battles on the evening news right through the family hour and past

　　into Starsky and Hutch. That's where you find our kids, over five million of them, at 10 p. m. , not fewer than a million until after midnight! All of this is done with parental permission.

　　Television, used well, can provide enriching experiences for our young people, but we must use it with some sense. When the carpet is clean, we turn off the vacuum cleaner. When the dishes are clean, the dishwasher turns itself off.

　　Not so the television, which is on from the sun in the morning to the moon at night and beyond!

　　Parents must exercise some control and show some concern about the cultural influence on the child when a program not intended for that child is viewed. Parents need to intervene (干涉). Nonintervention may be a wise policy in international affairs, but the results of parental nonintervention will not be wise at all.

　　1. From the first two paragraphs one may infer that the writer's a attitude towards "the old days" is______.

　　A. preferring B. hating

　　C. being tired of D. disappointing

　　2. The working parent is not willing to listen to her (his) four-year-old child talking about his sandbox games because she (he) is______.

　　A. boring B. very tired

　　C. busy D. angry

　　3. According to the writer, the responsibility for the kid's watching adult television and watching it for a long time should be undertaken by______.

　　A. the television stations B. the society

　　C. TV programs D. their parents

　　4. If we use television with some ______television can provide our young people with

　　much knowledge.

　　A. instruction of experts B. judgment of our own

　　C. direction of engineers D. indication of teachers

　　5. What is the main idea of the last paragraph?

　　A. Parental nonintervention will not be praised.

　　B. Nonintervention may be a good policy in international affairs.

　　C. Parents must exercise some control and show some concern about the cultural influence on the children.

　　D. Parents need to intervene.

　　參考答案：

　　1. A 2. B 3. D 4. B 5. C